Anne C. Jones, DO, MPH ’13

MPH alumna Anne Jones, a leader at Cornell University's student health center.

How did you come to choose The Dartmouth Institute?

Upon completing medical school, I was looking forward to starting my career in family medicine residency. However, I knew that I would be joining a field that was in need of reform. I had spent time as a medical student learning from and contributing to these discussions on the Hill, especially the improvement of primary care as a foundation of a strong and stable health system. The prominent voice in these discussions was The Dartmouth Institute. I could see clearly that what real healthcare reform would take was facilitation of the conversation between people from many disciplines around the table to work through a way forward for this complex system. I needed to come to the place where this cutting edge work was being done in this field - that was The Dartmouth Institute.

How does the need to improve health and health care influence your work in your current role/career?

In my role as Interim Director of Medical Services at Cornell University’s student health center, I am responsible for the individual and community health of students during their time in college. This setting is an ideal testing lab for new innovations in healthcare because the health needs of students in a residential university environment push us to the cutting edge of the field. We can never become complacent because our population is rapidly changing. This brings to light one of the most profound lessons of The Dartmouth Institute which is ever-present in my work and life: that healthcare will always be changing because individuals and communities change. Learning how to embrace this force and adapt our systems accordingly is essential.

Can you tell us about any examples where you were able to apply what you learned from The Dartmouth Institute to your career?

I use my Dartmouth Institute experience daily, at all levels. First, I start by approaching my role as a physician leader from an optimistic, improvement-orientated stance: that my job each day is to do my work, and to discover ways to improve it. Second, I recognize, as a systems-thinker by nature, that “every system is designed to get the results it gets.” I use the PDSA approach in my work to guide and structure improvement and use the combination of individual experience and systems-level data to drive my decision-making. And lastly, I recognize the power of the team-based approach to healthcare, and that if we can all orient ourselves around the care of ourselves as we care for our patients and community, health will emerge.

knowledge informs change